Analytics

AccurioPro Flux (from version 10.0) collects certain types of usage data which helps us to identify how the product is used and how we can further improve it.

This page explains which types of data is collected by the software, how it is used and how we protect the collected data.

What types of data are collected?

Software installation information

• Information about the AccurioPro Flux version that is installed
• AccurioPro Flux licensing information (excluding the product serial number)
• Installed AccurioPro Flux add-ons

Device information

• Information about the operating system, its version and edition
• Processor type and RAM size

Configuration information

Transmitted data includes information about the software configuration. The focus is on information about whether offered functions, interfaces and settings are used and to what extent, without details about the configuration being transmitted.

The information transmitted includes statistics on the configured print products, paper formats, signatures, paper types, etc., information on installed printer models, preflight configuration, used email service and statistics on the number of user accounts and groups.

Information on the configuration of the web shop, including the number of users, user groups and price lists, as well as statistics on the settings used in the portal configuration and the general system settings are also transmitted.

No personally identifiable data or sensitive information such as names, (email) addresses, passwords, etc. are transmitted.

Information about usage

The transmitted data also includes usage statistics.

These are limited to information on the number of orders created and printed, as well as certain characteristics such as job type and signatures used.

How is the collected data used?

We use the data for the following purposes:

• Analyze typical software setups and use cases
• Identify which features are used and how frequently
• Identify potential stability and performance issues

How is the collected data protected?

All transmitted analytics data are safeguarded by state-of-the-art measures such as transport encryption, authentication and access control.

Our employees undergo mandatory annual training on handling sensitive data and signed a declaration of commitment to data protection guidelines.

Is the collected data shared with third parties?

All collected data is used internally by dots Gesellschaft für Softwareentwicklung mbH exclusively for product development purposes and is not shared with any third parties or other entities.

Does sending data affect the software performance?

The usage data is transferred once every 24 hours around midnight local time or when the server is started.

Only minimal resources are required and the transfer has no impact on the performance of AccurioPro Flux.

How can I prevent usage data from being shared?

You can stop sending usage data at any time.

To do so, deactivate the Analytics option in AccurioPro Flux under Configuration | Administration | General settings.

Contact

For any questions, please contact software@dots.de.

AccurioPro Flux is installed locally within the customer’s own IT environment (on-premise). As a result, the data generated during operation remains under the customer’s control and is stored locally within their infrastructure. The software does not transfer operational data to external systems. The only exception is optional analytics data, the transmission of which the user may object to at any time.

To support transparency and system administration, the following overview describes the types of data that may be created while using the solution and indicates where this data is stored and, where applicable, how it can be accessed.

Flux Server

• Print jobs stored in the Monitoring DB (accessible via ODBC or SQLite viewer)
• Operational data stored in MongoDB (not directly accessible to users), including:
  • Configuration (products, printers, etc.)
  • Address data
  • Orders and order items
• Job source files and working files stored in the ProgramData folder
• Job data (in JSON format) can be downloaded with the Export import job data Add-on
• Configuration data can be exported by Backup and restore function, including:
  • Product configuration (paper sizes, signatures, paper types, etc.) in JSON format
  • User avatars
  • ICC profiles (color coverage analysis)
  • Custom register marks
  • Forms products templates
  • Product images

Flux Web (Web shop)

• Order and user data stored in a SQLite database (accessible via ODBC or SQLite viewer)
• Order item data stored as JSON files in the ProgramData folder
• Configuration data stored as JSON files in the ProgramData folder